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    Privacy Policy

    Effective Date: Mar 30, 2022

    Introduction and Overview

    This Privacy Policy ( "Policy" ) explains how your personal information is collected, used, shared and processed when accessing this website or using other services provided by its operator, including any written, electronic, and oral communications, online or offline, and purchases performed (collectively, the "Services" ) as well as the rights and choices you have associated with that information.

    The Services include any services provided via this website, located at us.Zssh.com (the "Site" ), our mobile applications (the "Apps" ), our accounts and fan pages on social media platforms (the "Social Media Accounts" ), and any other websites, pages, features, or content owned and operated by the Company that hyperlink to this Policy.

    The company selling the products via the Site and Apps and providing the Services (and therefore, the payment collection entity) is Zssh Distribution Corporation, 757 S. Alameda St., Suite 220, Los Angeles, CA 90021, acting as a joint controller of the information together with Roadget Business Pte. Ltd., 7 Temasek Boulevard, #12 07 Suntec Tower One, Singapore (038987). Therefore, the terms "Company", "we", "us" or "our" refer to different entities.

    Please read our Terms and Conditions and this Policy before accessing or using our Services. If you cannot agree with this Policy or the Terms and Conditions, please do not access or use our Services. By using our Services, you accept the Terms and Conditions and Privacy Policy on the site you are using.

    The Company is operating the Services and the sale of Zssh brand products, and therefore, is the controller of your personal data, and is also responsible for processing and protecting your personal data.

     

     

     

    1. How We Collect and Use Your Personal Information

     

    We respect the privacy of the visitors to our digital properties and the users of our products and Services, and we are committed to protecting it through our compliance with this Policy. We collect personal information when you use our Services.

    Personal information is any information that identifies or makes an individual identifiable. The definition of personal information (used interchangeably in this Privacy Policy with the term "personal data") depends on where you are a resident. Only the definition that applies to your country of residence will apply to you under this Privacy Policy.

    Personal Information does not include data that has been effectively irreversibly anonymized or aggregated so that it can no longer enable us or others, whether in combination with other information or otherwise, to identify you.

    Your personal data is collected and used by us to support a range of different activities or business purposes. The purposes and types of information we collect are listed in the chart below, and should be understood to include uses of your personal data that are compatible with the purposes listed. In some jurisdictions, it is necessary to have an identified lawful basis of processing. To the extent such a requirement applies to the jurisdiction where you are a resident, the lawful basis for each processing purpose is indicated.

     

    Please note: When communicating with us by email or through forms on our Services, or when you publicly share content through our Services, we ask that you please do not send us any sensitive information pertaining to yourself or to others. We do not collect or store sensitive information or special categories of information.

     

     

    1. Sharing Your Personal Information

     

    We may disclose and share your personal information with the parties as described below.

    • Within Our Corporate Organization . The Company is a part of a corporate organization that has several legal entities, business processes, management structures and technical systems. We may share your personal information to our related group companies and, in some cases, other affiliates of our corporate group for business maintenance and personalization continuity purposes, for instance so that you may enjoy a personalized user experience across our digital properties, to provide you with the Services, or to take actions based on your requests or preferences.
    • Service Providers . We may share your personal information with the following types of third-party service providers as set out in the table below:

     

     

    Supplier/Service

    Provider/Processor

    Services Offered

    IT system and software service provider

    Website hosting services (including cloud storage), mobile app or software optimization services, customer relationship management software, email service providers, or system maintenance services.

    Payment service provider

    Third-party payment processing services.

    Marketing and advertising services

    Assistance in reaching potential new customers across multiple communications channels,or sharing with affiliated companies that promote our products on their websites.

    Order fulfillment service provider

    Provision of logistics, warehousing and distribution services, return and exchange services, and order status notification services for your purchased items.

    Customer service provider

    Assistance with customer services and support.

    Fraud prevention and information security service provider

    Identity verification, fraud prevention, or credit risk reduction services to protect our website/app and our business.

    Other Service providers selected by you

    Other third parties, such as size recommendations and fit prediction services providers, if you have chosen to help us provide you with product recommendations.
    • We strive to ensure that our third party service providers can only use your data for the purposes for which it was provided to them and to the extent necessary for such purposes, in accordance with our written instructions.
    • To Maintain Legal and Regulatory Compliance . We have the right to disclose your personal information as required by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on us. We also may disclose your information where we reasonably believe that the disclosure is necessary to enforce our agreements or policies, or if we believe that disclosure will help us protect the rights, property or safety of the Company or our customers.
    • Co-Branded Services and Features . Portions of our Services may be offered as part of co-branded services and features. We will share your personal information with our co-branded partners based on your voluntary use of or participation in a co-branded service or feature. The co-branded partners will be identified on the co-branded feature or service, along with an applicable co-branded partner's privacy policy. Use of your personal information by a co-branded partner will be subject to a co-branded partner’s privacy policy. If you wish to opt-out of a co-branded partner’s future use of your personal information, you will need to contact the co-branded partner directly.
    • Consent . We may disclose your personal information for any purpose with your consent.
    • Corporate Transactions . We may disclose personal information—including account information, Wallet balance or points information—to a buyer, prospective buyer, corporate affiliate, or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding in which personal information held by us about our Services users is among the assets transferred. You acknowledge and agree to our assignment or transfer of rights to your personal information.

    Please note that we may disclose, without restriction, aggregated or anonymized information about the users of our Services, which is information that does not identify any specific individual.

     

     

    1. Security Precautions

    We maintain physical, electronic, and procedural safeguards designed to guard and prevent misuse of your personal information. Our security measures include industry-standard physical, technical and administrative measures to prevent unauthorized access to or disclosure of your information.

    The Internet is not an absolutely secure environment. We strongly recommend that you use a secure method and use a complex password to help us ensure the security of your account. We also strongly advise that you neither share your password with others nor re-use passwords on our Services that you use on other sites or apps, as doing so increases the likelihood of your being the victim of a credential stuffing attack or other malicious cyber behavior. If you feel that the security of your account or personal data has been compromised, please immediately contact us at our dedicated Privacy Center or as otherwise described in the "Contact Us" section below.

    1. 4. Your Rights

    As explained in the "Overview" section above, the provider of Services varies depending on your country of residence when accessing and using the Services. The joint controllers have entered into a joint controller agreement, allocating the essential responsibilities as follows: Roadget Business Pte. Ltd. will be responsible for operating the Site and providing for its security. Zssh Distribution Corporation will be responsible for using the Site in its respective territory to sell products to customers, collecting payment and processing returns. The joint controllership agreement is necessary because of the aforementioned separation of the technical and commercial levels, while at the same time processing your data is necessary for both companies to provide you with the overall Services (consisting of both the sales and the Site and Apps).

    Pursuant to the joint controller agreement, both parties are independently responsible for ensuring the lawfulness of data processing operations and for taking appropriate technical and organizational measures in this context. This Privacy Policy is also jointly adopted by the joint controllers. In the event of a data breach, the joint controllers are obligated to inform and subsequently cooperate with each other in responding, with Zssh Distribution Corporation focusing on communication with the regulatory authorities and individuals, while Roadget Business Pte. Ltd focuses primarily on our technical response and future data breach prevention.

    We attach great importance to your attention to personal information, and do our best to protect your rights to access, correct, delete, cancel your account, and withdraw your consent to our processing your personal information, so that you have the full ability to protect your privacy and security. To exercise your rights, you may contact us at our dedicated Privacy Center .

    4.1 Access, Correction and Deletion of your Personal Information. You have the right to access, correct, or delete the personal information that we collect. To protect the privacy and the security of your personal information, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain. To exercise your rights, you may make updates within your customer account on the Site or App, or you may contact us our dedicated Privacy Center . We may not accommodate a request to delete or change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

    4.2 Unsubscribe from Our Marketing Communications. If you do not want us to use your email account to send you marketing emails or non-transactional promotional materials, please directly click on the unsubscribe link at the bottom of any of our email messages to you or contact us at our dedicated Privacy Center .

    4.3 Lodging Complaints. If you believe we have infringed or violated your privacy rights, please contact us at our dedicated Privacy Center so that we may attempt to resolve any issues to your satisfaction.

    1. 5. Retention

    We will retain your personal information only for as long as is necessary for the purposes set out in this Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

    If you no longer wish to be our customer, or cease using or accessing our Services, you can request us to close your account and delete all personal information we hold about you via Privacy Center (See section 9), subject to certain legal requirements.

    If you send us correspondence, including emails, we retain such information electronically in the records of your account. We will also electronically retain customer service correspondence and other correspondence from us to you. We retain these records to measure and improve our customer service and to investigate potential fraud and violations. We may, over time, delete these records as permitted by law.

    We will also retain Services usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Site, or we are legally obligated to retain this data for longer periods.

    1. 6. Third-Party Websites

    Our Apps or Site may contain links to third-party sites. This Policy does not apply to those third-party sites. We recommend that you read the privacy statements of any other sites that you visit as we are not responsible for the privacy practices of those sites.

    1. 7. Children

    Our Services are not directed to, and we do not knowingly collect personal information from, children under the age of 16 or minors (as defined by applicable national laws). If you are a minor, please do not attempt to fill out our forms or send any personal information about yourself to us. If a minor has provided us with personal information without parental or guardian consent, the parent or guardian should contact us (See section 9) immediately to remove the relevant personal information and unsubscribe the minor.

    If we become aware that a minor has provided us with personal information, we will take steps to promptly delete such information from our files. As described further in our Terms and Conditions , please do not upload photographs showing other people, in particular if they are minors.

    1. 8. Social Media Accounts

    We operate accounts and fan pages on different social media platforms (the "Social Media Accounts" ).

    If you visit one of our Social Media Accounts you initiate a variety of data processing operations. Below we identify the other types of entities with whom you may interact when you visit one of our Social Media Accounts. If you do not provide us with your personal data, certain functionalities of the social networking platforms requiring such data will not be available to you or only to a limited extent.

    As the owner of a Social Media Account, we can usually only see information stored in your public profile on such social media platform, and only insofar as you are logged in to your profile while visiting our Social Media Account. In addition, we may process data that you provide to us when you contact us through one of our Social Media Accounts (for example: if you create a post, or send us a private message via Facebook). If you visit one of our Social Media Accounts, the operator of the respective social network also processes your data, regardless of whether you yourself have a profile in the respective social network. The individual data processing operations and their scope differ depending on the operator.

    In addition, the respective operator of the social network provides us with anonymous usage statistics, which we use to improve the user experience. We do not have access to the usage data that the operator of the social network collects to create these statistics. These data processing operations serve our legitimate interest in improving the user experience when visiting our profile in line with the target group.

    For details about the collection and storage of your data as well as the type, scope and purpose of their use by the operator of the social network, please refer to the privacy policy of the respective operator:

    You can withdraw your consent at any time with future effect and free of charge.

    1. 9. Contact Us

    If you have questions or concerns regarding any information in this Privacy Policy, please contact us at our dedicated Privacy Center . You can also contact us via our customer service Platform on our Site.

    Our Privacy Office can be contacted via the email address below or via our postal address below in writing:

    Zssh  Privacy Office

     

     

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    -----DELIVERY-----

    Delivering to over 150+ countries worldwide, our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

    Affected by Covid-19, there will be some delay on the delivery.


    The time frame for order delivery is divided into two parts - Processing Time & Shipping Time:

    • Processing time: Please allow 3-7 days[Business days] for your order to be processed and shipped. This includes Order verification, quality check and packaging. 
    • Note: When the international package has not arrived at the customs, the information of the package cannot be tracked. When the package completes the customs clearance process, the information can be tracked through the tracking number. Please wait patiently.
    • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing and leaving our warehouse, orders usually take between 10 and 15 business days to arrive at their destination but can take longer from time to time, depending on the country and shipping delays which are out of our control. You will receive a shipment notification email with tracking once your order has been shipped. Please allow up to 3-7 business days for your tracking information to become active and updated. If your order consists of several items they may not all be dispatched together, and you may receive multiple deliveries. Please see the shipping table below for more information.

      Note: Shipping costs are calculated based on your country and the weight of the package. See checkout page for details.

      • Delivery Time:  15-23 Business Day

      UnitedKingdom, Austria, Japan, France, Germany, Italy, Spain, Belgium, Bulgaria, Croatia, Thailand, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Turkey, Ukraine, Australia, Israel, New Zealand, Saudi Arabia, UAE, Russia, Singapore, South Korea, Asia, United States,Canada,Brazil

      • Delivery Time: 18-30 Business Day

      Mexico,Colombia,South Africa,Chile

      Note: Orders will be delivered by the national postal service of the destination country. Please be aware that the shipping times may be delayed due to unforeseen circumstances such as customs processing delays, strikes, severe weather conditions, coronavirus, etc.

      -----RETURN-----

       

      We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
      How long do I have before making a return, and do I have to pay for shipping?
      1. You have a max of 30 days to make returns. You must send back and postmark your return packages within 30 days after the purchase date. No returns made after 30 days from the purchase date will be accepted.
      2. Please use your own shipping method and at your own cost.
      How do I make a return?
      1. Sign into your Zssh account.
      2. Find the order in My Orders, click the "Return Item" button.
      3. Select the item(s) you would like to return, indicate the reason, and submit.
      4. Print the return label and securely tape it on the outside of your return package.
      5. Call the post office to arrange a collection or drop off at your nearest post office.
      How do I find the return label I generated?
      Find the returned order in “My Orders” → Click “Order Details” → Click “Return & Refund Record” in the top right corner → Click “View” to download.

      Can I still return items if they are worn, damaged, or have the tags removed?
      1. You can only return items that are unworn, unwashed, undamaged, have the original tags/packaging attached and hygiene sticker intact.
      2. Items with non-returnable marks and free gifts cannot be returned.
      Important Notice:
       Please make sure you don't include non-Zssh items by accident in your return package. We will not be responsible for sending back those items to you.
      Refunds
      1. Refunds will be processed within 7 days after we receive your package. The refund will be issued to your Zssh Wallet or the original payment account, as per your request.
      Unfortunately, due to current situations, your refund will require an additional 3-5 days to process. Thank you for your patience and understanding.
      2. The original shipping fee and insurance are non-refundable.
      NOTE: If you have any issues with your return, you must contact Customer Support within 180 days after your order was first placed.

      Thanks for contacting us. We'll get back to you as soon as possible.

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